Uninstall and data deletion

eBazoo stores a copy of your catalog, your app designs and versions, images, campaigns, analytics events from your app, push devices and AI job history. Here’s what happens to it when you leave.

When you uninstall

1. Right away, we delete your store’s Shopify access and any AI tool keys, cancel your subscription and disconnect the eBazoo sales channel.
2. About 48 hours later, Shopify sends us a data-erasure request, and we delete your store’s eBazoo data automatically.

If you reinstall before that, nothing is deleted.

Tip: Your published app stays in your own Apple and Google developer accounts, but without eBazoo it can’t load your designs or get updates. Turn on maintenance mode, or remove the app from the stores, before you uninstall.

Ask us to delete your data now

1. Open Settings and find Privacy & data deletion.
2. Tick the box to confirm you understand that this deletes all eBazoo data for your store, including your app designs, and that installed apps will stop working.
3. Click Request data deletion, then Request deletion.

We process the request within 30 days, or straight away when you uninstall the app. It can’t be undone once processed. Only staff who can manage settings can request deletion.

What stays with Shopify and the stores

• Your products, orders and customers stay in Shopify. eBazoo never stores customers’ names, emails or addresses.
• Your app’s listing, reviews and customers stay in your Apple and Google developer accounts.

Read more in our Privacy Policy.